The standards ledger
Professional standards& compliance.
Professionalism isn't just about delivering results — it's about operating with integrity, maintaining high standards and continually investing in what we know. We are committed to ongoing training, recognised industry standards and comprehensive insurance, so that every landlord, investor and tenant we work with is protected by more than good intentions.
How to read this page
Everything below is stated exactly as it stands. What we hold is marked as held. What we’ve completed is marked as completed. And what we’re still earning carries a working towards mark until the day it’s done — no borrowed badges, no implied memberships. Certificates are available to view as they’re added, and on request at any time.
01 — Insurance
Insured, properly.
Cover held and maintained so that every landlord, investor and client we work with is protected — not just reassured.
Public Liability Insurance
Cover for third-party injury and property damage across our operations.
In forceProfessional Indemnity Insurance
Cover for the professional advice and services we provide.
In force
02 — Professional training
Trained, and kept current.
Completed professional training we refresh on an ongoing basis — because standards only count if they're maintained.
Anti-Money Laundering (AML)
Identifying and reporting financial crime risk in property transactions.
CompletedGDPR UK — Advanced
Handling client and tenant data lawfully, securely and transparently.
CompletedRisk Assessment
Structured identification and control of risk across our properties.
CompletedFire Awareness
Fire prevention, detection and evacuation standards in residential settings.
CompletedConflict Resolution
De-escalation and fair resolution in tenancy and guest situations.
CompletedEquality, Diversity & Inclusion
Fair, lawful and respectful treatment of every tenant, guest and client.
Completed
03 — Working towards
The bar we're raising next.
Standards and memberships we are actively pursuing. Listed honestly: these are in progress, not yet held — and this page will say so until the day they are.
Propertymark Level 3 Qualification
The recognised industry qualification for residential property professionals.
Working towardsProperty Redress Scheme Membership
Independent redress for clients — a formal route beyond our own front door.
Working towardsRight to Rent Training
Compliant checks under the Immigration Act for every tenancy.
Working towardsConsumer Protection Training
Fair marketing, accurate descriptions and honest dealing, formalised.
Working towardsLegionella Awareness
Water-system risk assessment and control in managed properties.
Working towardsAsbestos Awareness
Recognising and managing asbestos risk in older housing stock.
Working towards
Want to verify anything on this page, or need our documents for a placement, tenancy or deal? Ask — we’ll send them the same working day.
Request our documents